Streamline Your Business Operations with SoftNet CRM by DI Solutions

About Project

Softnet CRM, developed by DI Solutions, is a powerful CRM application tailored for internet service providers. With role-based functionalities for admin, customer, CRM manager, Stock Manager, Sales Executive, Account Manager, Technician and representative, it simplifies customer data management. The application features a dynamic form, query status updates, WhatsApp, Email, SMS notifications, and customization options, ensuring streamlined operations for the service provider.

Business Challenge

The internet service provider faced challenges in effectively managing customer data and queries. They needed a CRM solution that would provide role-based access, enable query submission with status updates, offer dynamic form options, and allow WhatsApp, Email, SMS notifications to enhance customer communication and satisfaction. Additionally, the solution needed to support customization and provide fast data loading capabilities.

Our Strategy

DI Solutions implemented Softnet CRM using Typescript and React for frontend development, .NET 6 Core for backend development, and PostgreSQL for database management. The application employed the Swagger API documentation for seamless integration and utilized Bearer Token-based authentication for secure access. Our strategy focused on delivering a user-friendly interface, robust functionality, and customization options to meet the specific needs of the internet service provider.

Client Experience

Our valued client, the internet service provider, witnessed remarkable enhancements in customer data management and query handling after adopting Softnet CRM developed by DI Solutions. The role-based access provided seamless data control for various user roles, empowering efficient operations. The dynamic form and real-time query status updates significantly improved productivity and transparency within the organization. The integration of WhatsApp, Email, SMS notifications elevated customer communication, ensuring timely updates and resolutions. Our client expressed great satisfaction with the customizable features of Softnet CRM, which perfectly aligned with their unique business needs. They highly appreciated the expertise and dedication of the DI Solutions team in delivering a reliable and scalable CRM solution, exceeding their expectations.