Product we built · Ongoing · SoftNet Network
SoftNet HRMS & CRM is a pair of business systems DI Solutions built for broadband provider SoftNet — an Angular HRMS and a React CRM sharing one C# back end.
Overview
Two systems we built for SoftNet, a broadband and internet services provider: an HRMS in Angular and a CRM in React, both on a C# back end. The CRM side of the work — complaints, support, installations and stock — is covered in depth in its own case study.
Capabilities
How we delivered it
A broadband operator runs two very different businesses at once — an internal workforce and a large customer base. Each needed its own system, without duplicating the business rules and integrations that both depend on.
We built two front ends on one shared C# service layer: an Angular HRMS for the people side and a React CRM for the customer side, so each could evolve on its own release cadence.
An HRMS covering internal operations, and a CRM covering complaints, support, forms, installations, inquiries, stock and integration.
Two systems in production for one operator, each independently releasable, with the rules they share living in a single back end rather than being maintained twice.
Two systems, not one. An HRMS built in Angular handles the internal people side of the operator, and a CRM built in React handles the customer side. Both sit on a shared C# back end, so employee and customer data live behind one service layer.
The systems were built for different audiences and lifecycles. Keeping them as separate front ends lets each evolve on its own release cadence, while a single C# service tier avoids duplicating the business rules and integrations that both need.
Complaint management, customer support, form development, installations, inquiries, stock management and integration work. The CRM engagement is documented in full in its own case study, which goes further into the delivery detail than this page.
This page is about the two systems as a product; the case study is about how the CRM engagement ran. They are deliberately different documents.
FAQs
It overlaps. This page covers both systems we built — the HRMS and the CRM. The case study covers the CRM engagement specifically and in more delivery detail.
Yes. We built the HRMS and the CRM, and the shared C# back end behind them.
Tell us what you want to build and we will help you scope it, plan it and ship it.
